Privacy Policy

Last Updated: June 2026

At Parente Projects, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, make an enquiry, work with us, or otherwise interact with our business.

By using our website or providing your personal information to us, you acknowledge that your information will be used in accordance with this Privacy Policy.

1. Who we are

Parente Projects is a bespoke joinery company based in Edinburgh.

For the purposes of data protection law, Parente Projects is the data controller of the personal information you provide to us.

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us at:

Email: parenteprojects@gmail.com

2. The information we collect

We may collect and process the following personal information:

Your name
Your email address
Your phone number
Your company name, where relevant
Your project address or site address, where relevant
Details about your enquiry or project
Information you provide through our website contact forms
Records of correspondence between you and us
Information required for contracts, invoicing or business administration
Technical information such as your IP address, browser type, device information and website usage data

We only collect information that is relevant and necessary for the purpose for which it is being used.

3. How we collect your information

We may collect personal information when you:

Visit our website
Submit an enquiry through our contact form
Email, call or message us
Request a quote, consultation or proposal
Enter into a contract with us
Work with us as a client, supplier, contractor or professional partner
Interact with us on social media
Subscribe to updates or marketing communications, where available

Some technical information may also be collected automatically through cookies and analytics tools when you use our website.

4. How we use your information

We use your personal information to:

Respond to your enquiries
Provide information about our services
Prepare quotes, proposals and project information
Manage client relationships
Deliver our services and manage projects
Communicate with you about ongoing or potential work
Arrange meetings, site visits or consultations
Process invoices, payments and accounting records
Manage supplier, contractor and professional relationships
Improve our website, services and client experience
Meet our legal, regulatory and tax obligations
Send marketing communications, where you have opted in or where we are otherwise permitted to do so

We will not sell your personal information to third parties.

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information. The ICO confirms that organisations must identify and explain their lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract
Where we need to use your information to provide services to you, prepare a proposal, manage a project, or fulfil a contract.

Legitimate interests
Where we use your information to respond to enquiries, manage business relationships, improve our services, operate our website, or communicate with clients and professional contacts in a way that is reasonable and expected.

Legal obligation
Where we need to keep records for tax, accounting, legal, regulatory or compliance purposes.

Consent
Where you have specifically agreed to receive certain types of marketing communication, or where consent is required for particular cookies or data uses.

6. Marketing communications

We may occasionally contact you with relevant updates, news, project information or service related communications.

You can opt out of receiving marketing communications from us at any time by contacting us using the details above or by following the unsubscribe instructions included in any marketing email.

We will not send you marketing communications where you have opted out.

7. Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the site, and support website performance.

Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to work properly, while others help us understand website traffic and usage.

Where required, we will ask for your consent before placing non essential cookies on your device.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

8. Who we share your information with

We may share your personal information with trusted third parties where necessary for the operation of our business or the delivery of our services. This may include:

Professional advisers such as accountants, solicitors or insurers
IT, website hosting and email service providers
Payment processors and accounting software providers
Contractors, suppliers or consultants involved in a project
Regulatory authorities, HMRC or other public bodies where required by law
Analytics and website service providers

We only share personal information where necessary and we expect third parties to handle your information securely and in accordance with data protection law.

9. International transfers

Where possible, we store and process your personal information within the UK or the European Economic Area.

If any of our service providers process personal data outside the UK or EEA, we will take appropriate steps to ensure your information is protected in line with applicable data protection law.

10. How long we keep your information

We will only keep your personal information for as long as necessary for the purpose it was collected.

This may include keeping information for a reasonable period after an enquiry, for the duration of a client relationship, or for longer where required for legal, tax, accounting, insurance or regulatory reasons.

When your information is no longer needed, we will securely delete, anonymise or archive it.

11. How we protect your information

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include secure systems, password protection, access controls, data minimisation, and working only with trusted service providers.

However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

12. Your rights

Under UK data protection law, you have rights in relation to your personal information. These may include:

The right to be informed about how your data is used
The right to access the personal data we hold about you
The right to correct inaccurate or incomplete information
The right to request deletion of your personal data
The right to restrict how we use your data
The right to object to certain types of processing
The right to data portability, where applicable
The right to withdraw consent, where we rely on consent

The ICO confirms that privacy notices should include people’s information rights and explain how they can complain if they have concerns.

To exercise any of your rights, please contact us using the details set out above.

13. Complaints

If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK supervisory authority for data protection matters.

14. Links to other websites

Our website may contain links to third party websites. We are not responsible for the privacy practices, security or content of those websites.

We recommend that you read the privacy policy of any external website you visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

The latest version will always be available on this page, with the date of the most recent update shown at the top.